Last Updated: 7 October 2026
This Privacy Policy explains how we collect, use, store, process, and disclose your personal information when you visit our website, create an account, place an order, make a purchase, contact us, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
01. Information We Collect
Depending on how you interact with our website, we may collect the following information:
A. Personal and Contact Information
When you place an order, create an account, contact us, or otherwise provide information to us, we may collect:
- Full name
- Email address
- Mobile/telephone number
- Billing address
- Shipping or delivery address
- Account details, where applicable
- Information provided when contacting customer support
B. Order and Transaction Information
When you purchase products from us, we may collect information relating to:
- Products purchased
- Products added to your cart or wishlist
- Order history
- Order value and transaction details
- Returns, refunds, cancellations, or exchanges
- Payment status and payment confirmation
C. Payment Information
Payments may be processed through third-party payment service providers. Depending on the payment method you use, payment providers may collect and process information such as card or payment details.
We do not intend to retain complete payment card information on our own servers. Payment information may be handled directly by our payment service providers in accordance with their own privacy policies and security practices.
D. Device and Technical Information
When you visit our Website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Website pages visited
- Date and time of access
- Referring website or source
- Other technical and usage information
E. Communications
If you contact us through email, contact forms, WhatsApp, social media, telephone, or other communication channels, we may collect the information you provide to us, including your name, contact details, and the contents of your communication.
02. How We Collect Information
We may collect personal information from:
- Directly from you: When you browse, register, place an order, make an inquiry, or otherwise interact with us.
- Automatically: Through cookies and similar technologies when you use our Website.
- Service providers: Who assist us with website hosting, payments, shipping, analytics, marketing, customer support, and other business functions.
- Third-party platforms or partners: Where permitted by applicable law.
03. How We Use Your Information
We may use the information we collect for the following purposes:
Processing and Fulfilling Orders
- Processing and confirming your orders
- Processing payments
- Arranging shipping and delivery
- Providing order updates
- Processing returns, refunds, cancellations, and exchanges
- Maintaining transaction records
Customer Support
- Responding to your questions and requests
- Providing customer service
- Resolving complaints or issues
- Communicating with you regarding your orders
Website Operations
- Operating and maintaining our Website
- Improving website functionality and user experience
- Personalising your shopping experience
- Understanding how customers use our Website
- Developing and improving our products and services
Marketing and Promotions
Where permitted by applicable law and subject to your preferences, we may use your information to:
- Send promotional emails, messages, or other marketing communications
- Inform you about new products, offers, launches, and promotions
- Show you relevant advertisements
- Understand the effectiveness of our marketing campaigns
You may opt out of promotional communications at any time by using the unsubscribe option provided in our communications or by contacting us.
Security and Fraud Prevention
We may use personal information to:
- Protect our Website and customers
- Detect and prevent fraudulent or unauthorised transactions
- Investigate suspicious or illegal activity
- Maintain the security and integrity of our services
Legal and Regulatory Compliance
We may process or disclose information where necessary to:
- Comply with applicable laws and regulations
- Respond to lawful requests from government authorities or law-enforcement agencies
- Protect our legal rights
- Enforce our terms, policies, or agreements
- Resolve disputes or legal proceedings
04. Cookies and Similar Technologies
Our Website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality and understand how visitors use our Website.
Cookies may be used to:
- Remember your preferences
- Keep products in your shopping cart
- Improve website performance
- Understand website traffic and visitor behaviour
- Measure advertising and marketing performance
- Provide relevant advertisements
You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some Website functionality.
05. Sharing of Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
- Website hosting and technology providers
- Shopify and related service providers
- Payment gateway and payment processing providers
- Shipping and logistics partners
- Customer support providers
- Analytics providers
- Marketing and advertising partners
- IT, cloud storage, and security service providers
- Professional advisors, where necessary
- Government authorities or law-enforcement agencies where legally required
We require relevant service providers to handle personal information appropriately and only for legitimate business purposes.
We do not sell your personal information as a standalone commercial product.
06. Shopify
Our online store may be hosted and powered by Shopify, which provides the technology and infrastructure necessary to operate our e-commerce services.
Information submitted through our Website may therefore be processed by Shopify and other service providers involved in operating the Website, processing transactions, providing analytics, or delivering other services.
Shopify’s handling of personal information is also subject to its own privacy policies.
07. Third-Party Websites and Services
Our Website may contain links to third-party websites, social media platforms, payment services, or other online services.
If you access a third-party website or service through a link on our Website, that third party may collect and process your information according to its own privacy policy.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of such third parties before providing them with your personal information.
08. Social Media
We may use social media platforms and social media features on our Website.
If you interact with our social media pages, posts, widgets, or other third-party social media services, your information may also be processed by those platforms according to their respective privacy policies.
09. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take appropriate precautions to protect your account credentials and avoid sharing passwords or sensitive information through unsecured communication channels.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide our products and services
- Complete transactions
- Maintain business and financial records
- Provide customer support
- Comply with legal and regulatory requirements
- Resolve disputes
- Prevent fraud and misuse
- Enforce our agreements and policies
The specific retention period may vary depending on the type of information and the purpose for which it was collected.
11. Children’s Privacy
Our Website is not intended for children below the age permitted under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate steps.
12. Your Rights and Choices
Depending on applicable law, you may have certain rights regarding your personal information, which may include:
- Requesting access to personal information we hold about you
- Requesting correction of inaccurate or incomplete information
- Requesting deletion of personal information, where legally permitted
- Requesting information about how your personal information is processed
- Withdrawing consent where processing is based on consent
- Opting out of certain marketing communications
- Raising a complaint regarding the processing of your personal information
Some requests may be subject to applicable legal limitations and verification requirements.
To exercise your rights or make a privacy-related request, please contact us using the details provided below.
13. Marketing Communications
If you have opted to receive promotional communications from us, we may contact you regarding products, offers, launches, discounts, or other marketing activities.
You can unsubscribe from promotional emails by using the unsubscribe link provided in the email.
Even if you opt out of marketing communications, we may still send essential communications relating to your orders, transactions, account, or other services you have requested.
14. International Data Transfers
Some of our service providers or technology partners may process or store information outside India.
Where personal information is transferred to another country, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, technology, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically to remain informed about how we handle personal information.
16. Contact Us
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Lushberry India
- Website: https://lushberryindia.com/
- Email: shoplushberry@gmail.com
- Phone: 77381 79305
- Address: Shop No. 560, Opp. Sadanand Hotel, Crawford Market, Fort, Mumbai – 400001
We will review and respond to privacy-related requests within the timeframe required under applicable law.
17. Governing Law
This Privacy Policy shall be interpreted and governed in accordance with the applicable laws of India, subject to any mandatory rights or protections available to you under applicable data protection and privacy laws.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.