At Lushberry India, we want every order to reach you in perfect condition. If something is not right with your order, we are here to help and will make every reasonable effort to resolve the issue.
01. Our Promise
If something is not right, we will make it right.
At Lushberry India, every product we ship is carefully checked and packed to meet our quality standards. We want you to shop with complete confidence.
If you receive a product that is damaged, defective, or different from what you ordered, please contact us and our team will assist you with the next steps.
02. Eligibility for Returns
Return requests must be made within 7 days of delivery.
We accept return requests made within 7 days of delivery, provided that all the following conditions are met:
- The product is unused, unopened, and sealed.
- The product is returned in its original packaging with all tags and seals intact.
- The product was not purchased during a sale, flash offer, promotional event, or marked as non-returnable at checkout.
- Valid proof of purchase, such as the order number or invoice, is provided when the return request is raised.
- The product is not part of a gifting set or limited-edition bundle, unless it was received damaged, defective, or incorrect.
Due to the personal nature of certain Lushberry products, opened or used products cannot be accepted for return unless the product is defective or an incorrect item was delivered.
03. Damaged, Defective or Incorrect Orders
Please contact us within 48 hours of delivery.
If you receive a damaged, defective, or incorrect product, we sincerely apologise and will work to resolve the matter at no additional cost to you.
Please contact us within 48 hours of delivery and provide:
- Clear photographs of the product and its packaging
- Your order number
- A brief description of the issue
Once our team has verified the concern, we will arrange either a replacement or a full refund, subject to product availability and the nature of the issue.
For verified damaged, defective, or incorrect orders, Lushberry India will bear the applicable return-shipping cost.
04. How to Initiate a Return
Step 1: Email Us
Write to us at [Insert official Lushberry customer support email] with your order number and reason for the return.
Step 2: Receive Approval
Our team will respond within 1–2 business days with confirmation and return instructions.
Step 3: Pack Securely
Once your return is approved, securely pack the product in its original packaging and ensure that all applicable seals, tags, and accessories are included.
The return should be sent to the Mumbai return address provided by our team.
Step 4: Share Tracking Details
Share the return tracking details with us after dispatch.
Return Shipping Charges
- Damaged, defective, or incorrect products: Return shipping will be borne by Lushberry India.
- Eligible change-of-mind returns: Reverse-shipping charges must be borne by the customer.
Returns sent without prior confirmation from our team may not be accepted.
05. Refund Process
Refund processing time: 5–7 business days after receipt and inspection.
Once the returned product has been received and inspected, an approved refund will be processed within 5–7 business days.
Prepaid Orders
Refunds will be issued to the original payment source.
Cash on Delivery Orders
Refunds will be issued via NEFT or UPI, subject to the information provided by the customer.
Store Credit
Store credit may be provided upon request, where applicable.
After the refund has been processed, please allow an additional 2–4 business days for the amount to reflect in your account.
Processing times may vary depending on your bank, payment provider, or financial institution.
Original shipping charges and change-of-mind return-shipping charges are not refundable unless the product received was damaged, defective, or incorrect.
06. Pricing, Product Images and Availability
Lushberry India reserves the right to modify product prices at any time without prior notice.
However, orders confirmed before a price change will be honoured at the price applicable when the order was placed.
Product images are provided for representational purposes. Slight variations in colour, packaging, appearance, or presentation may occur due to photography, lighting, screen settings, or product updates.
All products are subject to availability.
If an item becomes unavailable after an order has been placed, Lushberry India reserves the right to cancel the affected item or order and issue a full refund promptly.
07. Non-Returnable Items
The following products are generally non-returnable:
- Opened or used products, unless defective
- Products purchased during sales, flash offers, or promotional events
- Products marked as non-returnable at checkout
- Gift cards and vouchers
- Gifting sets and limited-edition bundles, unless received damaged, defective, or incorrect
- Products showing signs of tampering, misuse, or missing original seals
- Products returned without their original packaging or proof of purchase
Need Help With an Order?
We are here to help.
For any questions regarding your order, return, replacement, or refund, please contact our customer support team through the details provided on our website.
Lushberry India
- Website: https://lushberryindia.com/
- Email: shoplushberry@gmail.com
- Phone: 77381 79305
We aim to respond to customer queries within one business day.